IIT provides professional Incident Level Support for all SwiftMQ products. Incident Level Support is designed for companies, developers, and end-users who needs occasional and immediate assistance. An incident is defined as a single support issue with a SwiftMQ product and the reasonable effort needed to resolve it. A single support issue is a problem that cannot be broken down into subordinate parts.
Incident Packs are limited to 12 month from the purchase date or until the number of incidents have been used, whichever comes first. Incident Packs differ in response times and support coverage.
IIT's Technical Support is based on these Terms and Conditions. Please read this carefully before using Technical Support.
|Incident Pack||Responsetime||Price EUR||Price USD|
|Bronze Support, Single Incident Pack||2 Business days||235,13||305,67|
|Bronze Support, 6 Incident Pack||2 Business days||1.175,63||1.528,32|
|Bronze Support, 12 Incident Pack||2 Business days||2.103,75||2.734,88|
|Bronze Support, 24 Incident Pack||2 Business days||3.712,50||4.826,25|
|Silver Support, Single Incident Pack||1 Business day||396,00||514,80|
|Silver Support, 6 Incident Pack||1 Business day||1.980,00||2.574,00|
|Silver Support, 12 Incident Pack||1 Business day||3.712,50||4.826,25|
|Silver Support, 24 Incident Pack||1 Business day||6.187,50||8.043,75|
|Gold Support, Single Incident Pack||4 Business hours||618,75||804,38|
|Gold Support, 6 Incident Pack||4 Business hours||3.093,75||4.021,88|
|Gold Support, 12 Incident Pack||4 Business hours||5.568,75||7.239,38|
|Gold Support, 24 Incident Pack||4 Business hours||9.900,00||12.870,00|